Small choices, better moments at home.

We understand that an item can look right online but not suit your home once it arrives. Here is the process for requesting a return or reporting a problem.

An item that is simply not suitable

Contact us within 30 calendar days following delivery if you want to request a return of an eligible purchase. The product should normally be unused and in the original condition, with included components and appropriate packaging. Properly disclosed legal exceptions may apply.

When something arrives broken or incomplete

Please take photographs of the item, any damaged packaging and the included parts. Contact us as soon as practical, ideally within 7 days, so we can assess a delivery issue promptly. This suggested notification period does not remove legal rights for defects.

Step one: send the details

Email service@rokvila.com, state “Rokvila return,” and include order number, delivery date, item name and reason. For damaged or incorrect goods, add clear supporting images.

Step two: wait for instructions

Our team will review eligibility and provide the next steps, which may include a designated return address. Please do not mail items to the Denver registered office unless the team specifically authorizes that destination.

Step three: understand shipping costs

A change-of-mind return normally requires the shopper to cover the return postage unless the law or a stated offer says otherwise. For a verified damaged, defective or incorrect item, we will provide the remedy and shipping-cost treatment required by applicable law.

Step four: approval and refund

Where a returned item must be inspected, we assess it after receipt. If approved, we ordinarily submit the refund to the payment method used at checkout within 5–10 business days. Your bank or card provider may add processing time.

Before an order ships

An amendment or cancellation is easiest to consider when requested immediately, ideally within 48 hours of checkout. We cannot guarantee a change once preparation or dispatch is underway.

Other solutions and your rights

Where appropriate and available, we may discuss replacement or exchange options. Nothing here limits statutory rights for faulty, unsafe or misdescribed merchandise.

A registered business address should not be used as a returns address without written instructions.

Official operator: Andrii Shop LLC  |  1742 N Champa St Unit 1083, Denver, CO 80202, USA  | service@rokvila.com  |  +1 (205) 350-6188